Here are some helpful Zoom Phone training articles we have curated for your use. Clicking each link will open a new tab so you can keep your trainings in order. 

NOTE: WHEREVER THE "ZOOM WEB PORTAL" IS REFERENCED, BE SURE TO SIGN IN TO OUR VCS PORTAL WITH YOUR VCS EMAIL AT: https://vcs.zoom.us.

Getting Started

• Change your Phone/Voicemail PIN

• Change your voicemail greeting

• Quick start guide for Poly VVX series phones

Basic Functions

• How to make a call

• How to search the company directory

• How to receive a call

• How to place a call on hold

• How to transfer a call

• How to start a three-way call (conference call)

• How to view call history

• How to check voicemail

• How to set status to do not disturb (DND)

• How to use line keys

• How to clear warnings

• Restart your phone

Advanced Functions

• How to set up call delegation

• Use the Zoom App to control your phone

• How to customize call handling settings