If a student is unable to join your Apple Classroom, or, if a student's device is not fully observable in Apple Classroom, try these troubleshooting steps.

First, try these simple troubleshooting steps:

1. Confirm that both teacher and student devices are connected to the VCS WiFi network
   • Note: If student has VCS Visitors listed in "My Networks", disconnect by pressing the "i" bubble and pressing "Forget This Network" 
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2. Confirm that both teacher and student devices have bluetooth turned on
3. Student should leave the teacher's classroom (if previously joined)
4. Teacher and student(s) should restart their device(s)
5. Teacher re-invite student

If Apple Classroom still isn't working, teacher and student should check for software updates:

Teacher

1. Update iOS (or OS if you using Mac)
2. Update the Apple Classroom App in the App Store (if available)

Students

1. Update iOS